Your refund rights
This page sets out, in full, when you are entitled to a refund, how much you get, how it is paid, and how long it takes. It covers every situation: you cancelling, the operator cancelling, the weather, and a cruise that did not match what you booked. If you are due money back, you get it. This is the detailed reference behind our guarantee.
In short: cancel in time and you get everything back. If the cruise does not run or is not as described, you are refunded too. Refunds go to your original payment method, in euros.
Your refund rights at a glance
| Situation | What you are entitled to | When |
|---|---|---|
| You cancel 24+ hours before departure | Full refund of everything you paid | 3 to 5 business days |
| You cancel within 24 hours of departure | Not refundable under the standard policy, contact us | Reviewed case by case |
| The operator cancels the cruise | Another date, or a full refund, your choice | 3 to 5 business days |
| The cruise was not as described | Full or partial refund after review | 3 to 5 business days after approval |
| A change lowers your price | The difference refunded | 3 to 5 business days |
| You did not show up, no prior cancellation | Not refundable | Not applicable |
1. If you cancel
Cancelling within the free window
You can cancel any booking up to 24 hours before departure and get a full refund of everything you paid, with no reason needed and no cancellation fee. This is your standard right on every cruise.
Cancelling within 24 hours of departure
Once you are inside the 24 hour window, the standard policy does not provide an automatic refund, because the operator has reserved your place. If you have a genuine reason, such as illness or a travel disruption, contact us and we will review it and do what we can. The full rules are in our free cancellation policy.
2. If the operator cancels
Sometimes a cruise cannot run, most often because of unsafe weather or an operational issue. This is never your fault, so you are fully protected:
- Your choice: we offer you another date that suits you, or a full refund of everything you paid
- No loss to you: you never lose money because a cruise was called off by the operator
- We tell you in advance: we contact you as soon as the decision is made, using the details on your booking
See if your cruise is cancelled and weather and what to expect.
3. If the cruise was not as described
If what you received did not match the listing, for example a missing inclusion or a different boat, you are entitled to a refund for what was not delivered. Our team reviews your claim, confirms the facts, and where it is valid, refunds you in full or in part. The process, what is covered, and what is not are explained in our money-back guarantee.
4. If a change lowers your price
If you change your booking and the new cruise costs less, you are refunded the difference. If it costs more, you simply pay the difference. See change your booking.
How refunds are paid
- Original payment method: every refund goes back to the exact card or wallet you paid with, for your security. We cannot send it anywhere else
- In euros: refunds are issued in euros, the same currency you were charged in, and your bank converts it back to your local currency
- Full amount: an approved full refund returns everything you paid, with no deduction by us
- Automatic: once approved, the refund is processed without you doing anything further
How long a refund takes
After we process the refund, the time for it to land depends on your bank:
- Cards: typically 3 to 5 business days
- Apple Pay and Google Pay: the same, as they settle to your underlying card
- Weekends and holidays: can add a day or two on the bank side
For the full timing breakdown and what to do if a refund is late, see refunds and how long they take.
What is not refundable
- No-shows: missing the departure without cancelling in time
- Late cancellations without a valid reason: cancelling inside the 24 hour window when the cruise can still run
- A cruise delivered as described: a personal preference, when the listing was accurate, is not a service failure
- Conditions while the cruise still sailed: normal cool or breezy weather, since boats have covered indoor seating
How to request or track a refund
- Cancellations: a refund within the free window is triggered when you cancel, and confirmed by email
- Claims: for a not-as-described issue, send your booking reference and details so we can review it
- Tracking: keep your cancellation or approval email, it is your proof the refund was issued
- If it is late: after 5 business days, check with your bank first, then contact us to trace it
To start or chase a refund, contact us with your booking reference.
Your consumer rights
These refund rights are in addition to any rights you have under consumer law. Our policy is designed to be at least as fair as what the law requires, and where the two differ, you keep whichever protection is stronger.