Help Center
How can we help you?
search
confirmation_numberBooking & ticketsevent_repeatCancellation & changescredit_cardPayment & pricingdirections_boatOn the day & boardingrestaurantOnboard & cruise experienceverified_userTrust & guaranteesupport_agentGeneral & contact
confirmation_numberBooking & tickets
How to book a Bosphorus cruiseChoose a cruise, pick a date and time, pay through secure checkout, and get your e-ticket by email. No account needed.
chevron_rightBooking confirmation & your e-ticketWhat you receive after booking, what is on your e-ticket, how to use it on the day, and what to do if it does not arrive.
chevron_rightChoosing the right cruise for youDinner, sunset, day, or private: compare the Bosphorus cruise types and find the one that fits your plan.
chevron_rightAvailability & departure timesHow departure times and availability work, with examples from our cruises and the public ferry (Şehir Hatları) Bosphorus timetable.
chevron_rightGroup & private bookingsHow to book a Bosphorus cruise for a group: shared seats, a private boat, and a custom price quote for groups of 15 or more.
chevron_rightevent_repeatCancellation & changes
Free cancellation policyCancel free of charge up to 24 hours before departure for a full refund, plus how force majeure and operator cancellations are handled.
chevron_rightHow to cancel your bookingCancel with your booking reference and PIN, or by contacting us. Free cancellation up to 24 hours before departure for a full refund.
chevron_rightChange your bookingChange your cruise date, time, or number of guests from the My Reservation area before departure. Price differences and the deadline explained.
chevron_rightIf the operator cancelsWhat happens if the operator cancels your cruise: an alternative date or a full refund within 3 to 5 business days, and how to claim it.
chevron_rightcredit_cardPayment & pricing
Payment methodsPay securely through Stripe with Visa, Mastercard, Maestro, American Express, Apple Pay, or Google Pay. Your card details are never stored on our site.
chevron_rightIs my payment secure?Payments are secure: Stripe (PCI DSS Level 1) handles every payment, your card is never stored with us, and 3D Secure adds a bank verification step.
chevron_rightWhat is included in the priceWhat the cruise price covers and what is paid separately. Inclusions vary by cruise and package and are listed on every listing before you book.
chevron_rightCurrency & exchange ratesPrices are shown in euros. If your card uses another currency, your bank converts the amount at its own rate and may add a small fee.
chevron_rightRefunds & how long they takeRefunds go to your original payment method in euros, usually within 3 to 5 business days. When you get a refund and what to do if it is late.
chevron_rightdirections_boatOn the day & boarding
Where to meet and boardMost cruises meet at Kabataş, opposite the tram station. How to get there, find the boat, and where we send your exact meeting point.
chevron_rightWhen to arrive for your cruiseArrive 15 to 20 minutes before departure. Estimated travel times to Kabataş from Sultanahmet, Taksim, Eminönü and more, plus how much buffer to leave.
chevron_rightFinding your pierThe main piers our cruises use, how to reach each one, and how your exact pier is confirmed after booking. Includes a pier map.
chevron_rightWhat to bringWhat to bring on a Bosphorus cruise: your e-ticket and original passport or ID, a light layer, sun protection, and a few handy extras.
chevron_rightWhat to wear on boardWhat to wear on a Bosphorus cruise. It is 5 to 7 degrees cooler on the water, so always bring a layer. Season-by-season tips and footwear advice.
chevron_rightRunning late or missed your cruiseRunning late for your cruise? Contact us right away. Boats leave on schedule, what counts as a no-show, and whether you can move to a later departure.
chevron_rightHotel transfers & pickupHow hotel transfers work for Bosphorus cruises: included on some packages, pickup about 1.5 to 2 hours before departure, and the central areas covered.
chevron_rightrestaurantOnboard & cruise experience
What is on boardWhat to expect on a Bosphorus cruise: open and indoor decks, restrooms, a bar, an English-speaking crew, and how it varies by boat.
chevron_rightFood & drinks on boardWhat is served on a Bosphorus cruise: the dinner menu, lighter food on sightseeing and sunset cruises, drinks, and vegetarian and halal options.
chevron_rightThe Turkish show & entertainmentThe live Turkish night show on a dinner cruise: folk dance, belly dance, a whirling performance, live music and a DJ, and how it varies by boat.
chevron_rightSeating & tablesSeating on a Bosphorus cruise: reserved tables on dinner cruises (shared, private, window, or stage-side), how tables are assigned, and open-deck seating.
chevron_rightIs it family & kid friendly?Bosphorus cruises suit families and most ages. Child fares, safety on board, and tips for a smooth trip with young children.
chevron_rightAccessibility & wheelchair accessAccessibility on Bosphorus cruises varies by boat. Larger ferries and dinner yachts are most accessible; tell us your needs and we will recommend a suitable cruise.
chevron_rightWeather & what to expectBosphorus cruises run year-round with covered indoor seating. What to expect in rain, wind, and cold, what happens if a cruise is cancelled, and seasickness.
chevron_rightverified_userTrust & guarantee
Our guaranteeWhat you see is what you get. Honest listings, secure payment, verified boats, free cancellation, and a clear refund process if anything falls short of what we promised.
chevron_rightWhat you see is what you getReal photos of the actual boats, an honest description, all taxes included, and no hidden fees. The listing is what you get, and if it is not, we fix it or refund you.
chevron_rightOur money-back guaranteeIf something is missing, wrong, or not as described, our team reviews your case and refunds you where your claim is valid. What is covered, what is not, and how the review works.
chevron_rightYour refund rightsA full reference on when you get a refund and how much: cancellations, operator cancellations, weather, and a cruise not as described. Paid to your original method in euros, usually within 3 to 5 business days.
chevron_rightSecure checkout & payment protectionYour payment is processed by Stripe (PCI DSS Level 1) over an encrypted connection. We never see or store your card, 3D Secure protects each charge, and refunds go back to your original card.
chevron_rightVerified boats & operatorsWe list only cruises run by licensed, insured operators with inspected boats and qualified crew. What we verify before a cruise goes on sale, and how we keep checking after you book.
chevron_rightIf your cruise is cancelledA cancelled cruise never costs you money. Why a cruise might be called off, how we tell you, and your choice of another date or a full refund to your original payment method.
chevron_rightsupport_agentGeneral & contact
About Bosphorus Tour IstanbulWho we are: Bosphorus cruise specialists, operated by Authentic Day Tour, LLC. What we offer, our mission, why travellers choose us, and how every booking is protected.
chevron_rightFind & manage your bookingFind your booking with your reference or confirmation email, no account needed. What your confirmation contains, how to change or cancel, and managing your trip yourself anytime.
chevron_rightSupport hoursWe are available seven days a week, 08:00 to midnight Istanbul time, with email around the clock. How fast we reply, the live online status, and urgent same-day help.
chevron_rightPrivacy & your dataHow we handle your personal data.
chevron_rightContact usReach a real person by email, phone, or WhatsApp, or send us a message. Which channel to use, what to have ready, and when we are available.
chevron_right